Where style and space come as standard

You’ll have everything to make your stay effortlessly luxurious and enjoyable.

Terms and Cancellation Policies

APART FROM THE GENERAL TERMS AND CONDITIONS MENTIONED BELOW, THE BELOW MENTIONED ARE THE SPECIFIC TERMS OF LOTUS BEACH RESORT.

The primary guest must be at least 18 years old to be able to check into the hotel.
  1. Check-in time is 15 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy.
  2. Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  3. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card (with correct address), and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards And Photo Credit or Debit Card will not be accepted as a valid ID card.
  4. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  5. Hotels may charge a mandatory meal surcharge on festive periods e.g. Holi, Diwali, Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  6. Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  7. This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.
Cancellation Policy:
BOOKING : PAYMENT & CANCELLATION RULES
CONFIRMATION AGAINST 100% PAYMENT 50% advance as confirmation & balance 50% payment 4 weeks before the trip dates
CHILDREN & INFANT TARIFF POLICIES
INFANT = 0-4 YR | KID = 5-11 YR | ADULT = 12+ YR
Lotus Beach Resort charges atleast (can be more in different packages) 20% of the room tariff charges for children between 5 to 11 years of age and 30% of package tariff for Adults. While children less than 4 years are considered as infant and typically up to 1 child per room is complimentary with parents without an extra bed or mattress.
cancellation charges 45 dayS + 31 to 44 Days 15 to 30 DaYs 0 to 14 Days
10% or Rs. 1000, Whichever is higher
OR
You pay 1 night’s room charge in BAR internet rates. If your booking was for only 1 night then the full amount will be charged.
 
25%
OR
You pay 1 night’s room charge in BAR internet rates. If your booking was for only 1 night then the full amount will be charged.
50%
or
100% Tariff apply
100% Tariff apply
REDUCTION / CHANGES IN NO. OF GUESTS FOR GROUP MOVEMENT (10 ROOM OR MORE) A max of 5% drop down (provided our minimums are met) is allowed if more than 3 week’s notice is given. 100% charges apply for any reduction within3 week of the trip.
TRANSPORTATION CANCELLATION Applicable at actual as per airline / train / car company’s rules and regulations
 
  • Cancellations can be done by calling or emailing us and is not available online.
  • Only those cancellation requests, which are made either via email or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount.
 
Modifications & Refunds:
  • The Lotus Beach Resort doesn't support changes and modifications to online bookings once they're made.
  • Please call the hotel directly for reservation changes or cancellations made on this website.
  • We take at least 7 to 10 working days to process refunds for bookings cancelled online.
  • Your bank may debit its own separate charges from refunds made to your credit card or bank account.
 
GENERAL TERMS OF USE & SERVICE


The website www.lotusbeachresort.com (the "Site") is published and maintained byTrip Origin Hotels and Resorts LLP ("Company"), a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Sites (whether belonging to an 'associate' of the Company or otherwise) through this Site, then such sub-Sites may have its own terms and conditions, which are specific to such sub-Sites.
 
These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between the Company and you with respect to your use of this Site.
 
SITE AND IT'S CONTENTS
  1. This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  2. This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of any bookings done by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.
  3. As long as you comply with the terms of these Terms and Conditions of Use, the Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  4. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
 
LINKS TO THIRD-PARTY WEBSITES
  • This Site may contain links to websites operated by parties other than the Company. The Company does not control such Sites and is not responsible for their contents. the Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.
 
OWNERSHIP
  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by the Company or any other third party. By displaying them on this Site, the Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.
 
LOTUS BEACH RESORT RIGHTS
  1. If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by the Company, as non-confidential.
  2. You hereby give up any and all claims that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way the Company uses such material.
  3. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by the Company anywhere in the world, in any medium, forever.
 
TRANSMITTED MATERIAL
  1. Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to the Company does not cause the Company to have any special responsibility to you.
  2. The copyright in the contents of this Site belongs to the Company. Accordingly, the Company reserves all rights. Copying of part or all the content of this Site without permission of the Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.
 
DISCLAIMER
  1. The material in this Site could include technical inaccuracies or typographical errors. The Company may make changes/modifications or improvements on the Site at any time.
  2. The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties of merchantability and fitness for a particular purpose.
  3. The Company disclaims all liability to you or to any other person for any loss, damage, cost or expense of any kind whatsoever and howsoever incurred due to a fare hike on bookings made through this Site.
  4. The Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. The Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  5. You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  6. You also acknowledge that through this Site, the Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  7. Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  8. If for any reason, the law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.
 
GENERAL PROVISIONS
  1. The Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  2. The Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  3. The Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of the Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, the Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  4. If the Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then the Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through the Company.
  5. You may travel to Harnai and other nearby destinations, which involve greater risks than others, entirely at your own risk as to cost and consequences.
  6. Company requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  7. By offering bookings for sale travel to particular destinations, the Company does not represent or warrant that travel to such a point is advisable or without risk. The Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  8. The Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. The Company shall have no obligation to take the needs of any User into consideration in connection therewith.
  9. The Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  10. No waiver by the Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
 
PROMOTION CODES
  1. Lotus Beach Resort.com generates promotion codes from time to time which may be availed on the Site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. In case if the customer fails to enter the promocode before making the booking, the company shall not be liable to give any credit to the customer after the booking has been made.
  2. Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking. 
 
DISPUTES
  1. If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language.
  2. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
  3. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Mumbai, India.
 
Mahacard Terms and Conditions
  1. In the event that the Customer opts for a refund in the form of Mahacard, the Customer may receive bonus Eco Miles in accordance with the promotional offers available from time to time.
  2. In order to redeem the Mahacard, the Customer will have to Log in to his/her Lotus Beach Resort / Ecomantra / Mahadventure or Luxexplore account.
  3. Mahacard will be redeemable on any products or services on Lotus Beach Resort.
  4. One Mahacard Eco Mile credit shall be equal to one Rupee.
  5. Every transaction where the customer uses Mahacard as a mode of payment will be validated through Lotus Beach Resort username, password and/or a unique OTP or a transaction password sent on his/her mobile number.
  6. Mahacard redemption will be on First in First out basis: i.e. the Mahacard granted first will be utilized first with the exception of Extra Miles. Extra Miles Mahacard will be redeemed only after all other Mahacard has been redeemed.
  7. Each time the Customer redeems his/her Mahacard, the same will be intimated to the Customer on his/her email and/or mobile.
  8. Lotus Beach Resort shall not be liable for any hacking or unauthorized use of the Customer’s account and it shall be the sole responsibility of the Customer to ensure privacy and confidentiality of his/her account details.
  9. In case of any disputes, Lotus Beach Resort’s decision will be final.
  10. Extra Miles are the credits offered by Lotus Beach Resort to the user for which user has not paid any amount to Lotus Beach Resort.
  11. In case, the Customer desires a monetary refund of his/her Mahacard credits, the refund amount will be rightfully credited to the Credit Card/Debit Card/net-banking account used at the time of making the transaction in respect to which the refund was initiated. All Extra Miles earned will be cancelled in such event.
  12. When a Customer makes a booking utilizing his Extra Miles, in event of cancellation of the booking, the Extra Miles will not be credited back to his account and will be forfeited.
  13. In the case of bookings made using Mahacard as a mode of payment, all other promo codes stands cancelled and other special offers cannot be availed.
  14. Lotus Beach Resort holds the right to cancel all or partial Extra Miles granted to the user by Lotus Beach Resort at any point in time without any prior notice.
  15. In addition to the above, refund is also subject to Lotus Beach Resort general terms & conditions available on www.LotusBeachResort.com.
 

PACKAGES BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC HOLIDAY BOOKING TERMS.
  1. The holiday packages available on lotusbeachresort.com aren’t connected to a real time inventory and hence all bookings are subject to availability post purchase. In the event of unavailability of the room component, Lotus shall offer alternative dates and if that is not acceptable, will credit the full amount paid to the guest account immediately.
  2. You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  3. The rates /prices of the holiday packages shown on the Site are best quotations and no actual automatic blocking has been made. Prices/Taxes are subject to changes and availability.
  4. You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  5. Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice.
  6. You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control including but not limited to force majeure events etc.
  7. In the event of the holiday package containing components that are not delivered by Lotus Beach Resort or Ecomantra directly, in such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking of that component i.e. rafting etc. through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  8. By making a booking through our Site you make an offer to purchase the service or holiday package from us and other involved supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per payment policy is received.
  9. Before placing an order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package's description.
  10. Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you.
  11. Lotus Beach Resort and its supplier will have different terms and conditions. The supplier's general travel and contractual terms and conditions are made available by us to you by means of a link or full text before the booking takes place and they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
  12. Where there is a conflict between any information on our Site and the terms and conditions mentioned on this page here, the terms and conditions on this page here will apply in priority. Where there is a conflict between the terms and conditions on this page here the supplier terms and conditions, the supplier's one will apply in priority.
  13. We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the supplier.
  14. We assume no liability for the performance of arranged services and/or holiday packages and we provide no guaranty with regard to their quality or fitness as represented. We do not as well supply any guaranty for the availability of services and/or holiday packages.
  15. The responsibility lies with the supplier as direct organizer of the services purchased by you.
  16. We request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves especially on Adventures by Ecomantra.
  17. The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
  18. We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility.
  19. Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.
  20. The laws of India govern the Holiday Packages. All disputes shall be settled within the jurisdiction of Mumbai only.